Terms of service

Effective: To be set before this takes effect: set when this is published Last updated: 2026-09-05

These terms are the agreement between To be set before this takes effect: the legal name of the company that operates Dispatch ("Dispatch", "we", "us") and the motor carrier using Dispatch ("you", "the carrier").

By creating an account you agree to them. If you are agreeing on behalf of a company, you are confirming you are allowed to bind it.

1. What Dispatch is, and what it is not

Dispatch is software for running a dispatch board. It matches loads to drivers and equipment, enforces the rules that govern that match, drafts messages and documents with AI assistance, and keeps a record of what was decided and why.

Dispatch is software. We are not a motor carrier, a broker, or a freight forwarder. We do not arrange transportation, we do not take custody of freight, we are not a party to any contract between you and a broker, shipper or driver, and we do not hold operating authority on your behalf. You are the motor carrier. Every load you run, you run.

What it does not do today

Stated here because you should not find out later:

• —It does not connect to a load board. You enter the freight you have.
• —It does not connect to an ELD. Duty status is recorded in the product.
• —It does not send email or SMS. Messages it drafts are yours to send.
• —It has not booked a load with a real broker. Live external booking is switched off, deliberately, until we are satisfied it should not be.
• —Signing up registers nothing with FMCSA and does not verify your USDOT number. Your operating authority is yours either way.

2. Compliance is yours

This is the most important section and we are not going to bury it.

Dispatch enforces hours-of-service limits under 49 CFR Part 395, CDL and medical certificate validity, equipment status and weight limits. It will refuse to assign a driver to a load their hours cannot cover, and no role in your organisation can override that refusal.

That is not a compliance guarantee, and you must not treat it as one.

• —The software reasons about the data it is given. If the duty logs are wrong, the answer is wrong. Dispatch cannot know about driving you did not record.
• —It enforces the rules it implements. It does not implement every rule that applies to you — state rules, hazmat rules, your insurer's requirements and your own policies are not in it.
• —You remain responsible for your compliance with FMCSA regulations, for your drivers' records of duty status, for retaining them as 49 CFR 395.8(k) requires, and for everything a DOT audit asks you about.

A refusal from Dispatch is a reason to stop. A permission from Dispatch is not a reason to proceed if you know something it does not.

3. The emergency path is not an emergency service

If a driver uses the copilot and their words indicate an emergency, Dispatch marks it urgent, tells them to contact your safety line, and raises an alert inside the product for a person at your company to see.

It does not contact emergency services. It does not telephone anybody.

Because Dispatch has no messaging provider configured, an emergency alert is queued and surfaces in your work queue — under the heading "a driver raised an emergency and nobody was told" — until somebody looks. If nobody is looking at that queue, nobody is told.

In an emergency, a driver should call 911. Say that to your drivers before you put this in front of them.

4. Your account and the people on it

You are responsible for who you add, what role you give them, and what they do with it. Roles are not decoration: an approver can commit your company to a rate, and an owner or admin can add more people.

Keep credentials secret. Tell us promptly at To be set before this takes effect: SECURITY CONTACT EMAIL if you believe an account has been compromised. Changing a password ends every other session for that user, which is what you want if that has happened.

You will not: share credentials between people, try to reach another carrier's data, probe or attack the service, or use Dispatch to break the law.

5. The AI agents, and what they may commit you to

Dispatch includes agents that draft counters to brokers, read documents, assess exceptions and rank loads.

What they may commit you to is a policy you set. That policy has a rate ceiling, a margin floor, equipment and commodity limits, and an expiry date. Anything outside it goes to a person before it happens. Nothing is booked without either falling inside that standing authority or being approved by somebody with the permission to approve it.

Two consequences, and they cut both ways:

• —A commitment made inside the authority you granted is your commitment. You set the ceiling; the agent working within it is acting for you.
• —You can watch before you trust. Shadow mode runs the agents on your real freight and records what they would have done without letting them do it. We recommend using it. And there is a switch that stops everything.

Agents can be wrong. They draft; you decide. Review anything before it leaves your company, because once you send it, you sent it.

6. Your data

Your freight, drivers, logs and records are yours. We do not sell them, we do not use them to train models, and we do not share them with other carriers.

What we do with personal information is in the Privacy Policy, which is part of these terms. Read section 3 of it before you turn the agents on — it says exactly what is sent to a model provider.

You grant us permission to process your data to run the service for you: to store it, compute with it, send the parts described in the privacy policy to a model provider when you use the agents, and keep the records that make a decision auditable later.

If you leave, you can take your data with you. Ask and we will export it.

7. Plans, and what money buys

The free plan is free. It is not a trial and it does not expire.

The paid plan runs the agents on a stronger model. That is the whole difference. Hours of service, credential checks, the policy engine, the evidence trail and the emergency path work identically on both, because a carrier whose driver is put over their hours by the cheap tier is a carrier this product has harmed. We will not put a compliance check behind a paywall.

Both plans have a daily limit on how many agent runs a carrier may make, so one account cannot exhaust a shared model budget. The paid plan's limit is much higher. If you hit it, your dispatch board keeps working — the agents are what pause.

How paying works today: we agree a price with you, you pay it however we arrange, and we issue a redemption code that adds a number of days to your plan. There is no card on file and nothing renews automatically. When the days run out you go back to the free plan, and nothing you have is taken away.

To be set before this takes effect: fees, once set

8. Availability

We will try to keep Dispatch running and we do not promise that it will be.

There is no uptime commitment in these terms. Dispatch is early software. We may change it, take parts of it down, or interrupt it for maintenance. We will give notice of anything major where we reasonably can.

Because your dispatch board can be unavailable, do not make Dispatch the only way you can run your business. You should be able to move a load with a phone and a piece of paper.

9. Ending it

You can stop at any time, for any reason, without telling us why. Ask and we will export your data and close the account.

We can end your access if you break these terms, if you use Dispatch in a way that endangers somebody, or if we stop offering the service. Except where you have endangered somebody or broken the law, we will give you reasonable notice and a chance to get your data out.

Sections 2, 6, 10, 11 and 12 survive the end of this agreement.

10. Warranties, and the absence of them

Dispatch is provided "as is". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that Dispatch will be uninterrupted, error-free, or that it will identify every compliance problem. See section 2.

To be set before this takes effect: jurisdiction-specific carve-outs, pending legal review

11. Liability

To be set before this takes effect: liability cap, pending legal review

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or lost data, even if told such damages were possible.

Our total liability arising out of these terms is limited to the greater of the amount you paid us in the twelve months before the claim, or To be set before this takes effect: AMOUNT.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

12. Indemnity

You will defend and indemnify us against claims arising from your use of Dispatch, your freight, your drivers, your compliance obligations, or your breach of these terms — except to the extent the claim arises from our own breach or negligence.

13. Changes to these terms

If we change these terms materially, we will tell account holders before the change takes effect. Continuing to use Dispatch after that means you accept the new version. If you do not, you can close the account under section 9.

14. General

Governing law: To be set before this takes effect: STATE/COUNTRY. Disputes: To be set before this takes effect: courts or arbitration, pending legal review

These terms and the Privacy Policy are the whole agreement between us about Dispatch. If a court finds part of them unenforceable, the rest stands. Our not enforcing something is not us giving it up. You may not transfer this agreement without our consent; we may transfer it to a successor to our business.

Contact: To be set before this takes effect: CONTACT EMAIL To be set before this takes effect: POSTAL ADDRESS